Results you can measure
Results you can measure
Sheneen Ellis is a CX transformation expert and founder of CX Retention Shield, a boutique consultancy that turns underperforming support functions into high-impact revenue engines.
With 15+ years in customer experience, retention, and operations leadership, she brings deep expertise in scaling agile teams, eliminating churn, and recovering lost revenue across high-growth DTC, wellness, and fintech brands.
Great teams aren't hired—they're built. My leadership style elevates high-potential performers into A-players through clarity, accountability, and culture.
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Rooted in the Kaizen philosophy, every engagement is built on incremental improvement. Whether it's refining escalation paths, save flows, or agent coaching, I implement small, strategic changes that drive sustained CX and revenue performance.
Using Lean Six Sigma, I apply structured problem-solving and process optimization to reduce refund leakage, eliminate non-value-add activity, and increase margin per customer.
Data isn't a dashboard—it's a competitive advantage. Every transformation begins with truth: I implement scorecard systems, real-time reporting, and closed-loop feedback that turns raw metrics into actionable momentum.
Even a 1% drop in preventable refunds can recover $500K annually for a $50M brand.
Stop letting support, saves, and sales operate in silos.
Let's discuss how our retention solutions can help your business.
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