Results you can measure
Results you can measure
Save rate surged from 16% to 48%, driven by strategic scripting, objection handling training, and agent performance coaching.
Monthly revenue saved jumped from $32,000 to $224,000—generating $800,000+ in retained revenue in under five months.
What you're seeing isn't luck—it's a repeatable framework.
These results prove that when agents are equipped with data-backed scripting and coached for conversion, cancellation calls become revenue opportunities.
There's a direct line between agent performance and retained revenue. The ROI is measurable. The strategy is scalable.
Ready to turn churn into a competitive advantage?
Let's build your Save-the-Sale engineCX Retention Shield transforms support operations from reactive to high-performance—fast.
Implemented proactive fraud detection protocols that eliminated unauthorized reseller abuse and protected high-value inventory.
Overhauled compliance, refund policies, and dispute workflows—cutting chargeback losses and securing payment processor stability.
Rebuilt workflows and re-trained agents to reduce ticket handling time from 4 days to under 12 hours, restoring CX confidence and internal efficiency.
Led hands-on enablement for international BPOs, launching high-converting sales initiatives that quadrupled performance across regions.
Implemented intelligent self-service flows for WISMO, refund requests, and account inquiries—reducing low-value ticket volume and unlocking agent capacity for revenue-generating interactions.
Built a custom QA framework that reinforced policy adherence and scripted upsell adoption. Discovery uncovered agent gaps costing the business, leading to a $600K revenue recovery through enforcement and training.
Our clients have experienced significant improvements in customer retention, reduced chargebacks, and increased revenue. Here are some of their success stories:
Beauty & Wellness Industry
Challenge: A leading beauty subscription box service was experiencing a high churn rate of 12% monthly and facing increasing chargebacks that were affecting their bottom line.
Solution: We implemented our comprehensive Churn Prevention and Chargeback Defense solutions, focusing on improving customer communication and implementing proactive retention strategies.
Reduction in Chargebacks
Decrease in Churn Rate
Annual Savings
DTC E-Commerce
Challenge: A growing Suppliment company was struggling with customer retention during their critical growth phase, with many customers canceling within the first 90 days.
Solution: We deployed our Customer Experience Optimization and Churn Prevention strategies, focusing on onboarding improvements and proactive support interventions.
Increase in Customer Lifetime Value
Reduction in Early Cancellations
Increase in Annual Recurring Revenue
DTC E-Commerce
Challenge: A multi-channel Health & Wellness Brand was experiencing high rates of refunds and chargebacks, significantly impacting profit margins.
Solution: We implemented our Refund Protection and Chargeback Defense solutions, with a focus on improving product descriptions, setting clear expectations, and streamlining the return process.
Reduction in Friendly Fraud
Decrease in Refund Requests
Quarterly Revenue Protected
DTC E-Commerce
Challenge: A Pet Health & Wellness Brand was experiencing significant losses due to reseller fraud, where unauthorized resellers were exploiting the system by repeatedly creating fake accounts to access free trial products and discounted subscription rates. This not only led to inventory and revenue losses but also disrupted genuine customer access and diluted brand value in secondary markets.
Solution: We deployed our comprehensive Churn Prevention strategy with a focus on personalized content recommendations and targeted engagement campaigns.
Increase in Trial-to-Paid Conversion
Reduction in Subscription Cancellations
Increase in Average Subscription Length
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Our team of experts is ready to analyze your specific challenges and create a customized solution that delivers measurable ROI.
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