Client Testimonials

"Sheneen walked into chaos and brought instant structure, purpose, and momentum. Her leadership turned around our morale and our numbers. If I had to build an all-star ops team from scratch—she'd be first."

"Sheneen doesn't just write scripts—she engineers outcomes. Her save playbooks and training systems converted refund requests into recoveries. She's the architect behind our 7-figure boost in LTV."

"Sheneen reduced compliance violations by 80% and built a QA system that made agents feel empowered, not policed. She's the most energetic, visionary compliance leader I've ever worked with."

"What sets Sheneen apart is her cross-functional influence. She connects CX with product and marketing, always bringing customer insights that fuel smarter decisions. A transformative leader, start to finish."

"Thanks to Sheneen's strategic brilliance, our CSAT skyrocketed by 24%, and retention save rates nearly tripled. Her approach to root cause analysis and leadership of the quality team gave us tools we didn't even know we needed."

"Sheneen is a rare operational leader who transformed our support team in just three months. She streamlined workflows, launched automated compliance systems, and rebuilt the team's culture from the ground up. The result? Our save rate jumped from 16% to 45%—retaining $196K in revenue."